Privacy Policy

1. Introduction

EQAfrica is committed to protecting the privacy and confidentiality of our customers, partners, suppliers, trainees, event attendees, website visitors, and stakeholders.

This Privacy Policy explains how EQAfrica collects, uses, stores, protects, and shares personal information obtained through our ecommerce platform, training programs, consulting services, events, sourcing activities, and related business operations.

By using EQAfrica services, you consent to the collection and processing of your information in accordance with this Privacy Policy.

2. Information We Collect

EQAfrica may collect the following information:

Personal Information

• Full name
• Identity or passport number (where required)
• Date of birth
• Gender (where applicable)
• Business information
• Company registration details
• Tax information
• Physical address
• Postal address
• Email address
• Telephone number

Transaction Information

• Purchase history
• Payment records
• Shipping information
• Delivery addresses
• Import and export documentation

Technical Information

• IP address
• Device information
• Browser information
• Website usage data
• Login records

Training and Event Information

• Registration details
• Attendance records
• Certification information
• Feedback submissions

3. How We Use Your Information

EQAfrica may use personal information to:

• Process orders and transactions
• Deliver products and services
• Facilitate sourcing and logistics
• Provide customer support
• Conduct training and events
• Issue certificates
• Improve service quality
• Comply with legal obligations
• Verify customer identity
• Communicate updates and opportunities
• Prevent fraud and unlawful activities

4. Legal Basis for Processing

We process personal information where:

• Consent has been provided.
• Processing is necessary to perform a contract.
• Processing is required by law.
• Processing serves legitimate business interests.

5. Information Sharing

EQAfrica may share information with:

• Logistics and shipping providers
• Customs clearing agents
• Government authorities where legally required
• Payment service providers
• Technology service providers
• Professional advisors
• Strategic business partners

Information will only be shared where necessary for service delivery or legal compliance.

6. International Transfers

Where products or services involve international suppliers, logistics providers, or partners, personal information may be transferred across borders.

EQAfrica will take reasonable measures to ensure that such information remains protected.

7. Data Security

EQAfrica implements reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we strive to protect all information, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

Personal information will be retained only for as long as necessary to:

• Deliver services
• Meet legal requirements
• Resolve disputes
• Maintain business records

Records may be retained beyond service completion where required by law.

9. Your Rights

Subject to applicable law, individuals may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Restriction of processing
• Objection to certain processing activities
• Withdrawal of consent

Requests should be submitted in writing to EQAfrica.

10. Marketing Communications

EQAfrica may send:

• Business opportunities
• Training announcements
• Event invitations
• Product updates
• Promotional communications

Recipients may opt out of marketing communications at any time.

11. Cookies and Website Usage

Our website may use cookies and related technologies to:

• Improve user experience
• Analyze website traffic
• Enhance platform functionality
• Support ecommerce operations

Users may disable cookies through their browser settings, although certain website functions may be affected.

12. Children's Privacy

EQAfrica services are not intended for children under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate authorization.

13. Compliance with POPIA

EQAfrica is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy legislation.

We process personal information lawfully, transparently, and responsibly.

14. Changes to this Privacy Policy

EQAfrica reserves the right to update this Privacy Policy from time to time.

Any amendments will be published through official EQAfrica communication channels and platforms.

15. Contact Information

For privacy-related enquiries, complaints, or requests, please contact:

Consent

By using EQAfrica services, websites, ecommerce platforms, training programs, events, or consulting services, you acknowledge that you have read, understood, and accepted this Privacy Policy.